Do I need to set up an Account to make an order?
No, you don’t have to create an account to be able to checkout. Although, placing your order as a ‘guest’ does not allow you to track your order and use our wishlist facility.
How do I chose a different delivery address?
Simply enter your desired delivery address on the checkout page.
How do I place an order online?
Add your desired items to your shopping bag, then continue through the checkout process to place your order.
Why is my item on Back-Order?
Some of our popular items are available for pre-order. This simply means that as soon as they are back in stock, they will be dispatched to you. Payment is made at the time of your order and if for any reason, we are not able to complete your order – we will immediately process a refund.
Can I change/cancel my order?
If your order has not already been dispatched, we will happily cancel your order. Please contact us for details.
How do I exchange or return a gift?
If you wish to exchange or return a gift, please read our Returns Policy.
What is your return policy?
Our returns policy is details on our Returns page.
Can I track my order?
If you made an account when placing your order, you will be able to track the process of your order leading up to dispatch. If your parcel is being sent via a recorded service, we will forward on any tracking references.
Where is my order?
If you haven’t received your order and it has exceeded our estimated times, please get in touch via our Contact page.
Do you ship internationally?
Yes, we do! All details are on our delivery page.
The product I want to order is Out of Stock.
Unfortunately, our popular items may from time to time be Out of Stock. If you would like a notification of when it is back, feel free to enter your email address on the product page to sign up to our ‘Back In Stock’ service.
Which forms of payment do you accept?
At this time we only accept Paypal. Although, all major debit/credit cards can be used via this payment method (even without a registered Paypal account). If you wish to make payment by BACS, please get in touch.